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A1 WAITERS
The success of customer’s
dining experiences at your restaurant, their satisfaction, depends
on how well their needs are met. This includes menu variety,
ambience, price, but above all ‘service’. This workshop equips staff
with the knowledge and ability to provide A1 service to guests
leading to customer satisfaction, repeat visits, spread of positive
word to other diners and in turn more revenue to the company and
your staff.
Company
Benefits:
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Increased revenue as
customers are satisfied and repeat business.
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Build Customer Loyalty.
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Reduce attrition -
Customer satisfaction and more business leads to increased tips to
staff which to some is the deciding factor between staying or
leaving.
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Knowledge makes staff
more confident, happier and motivated.
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Positive word of mouth –
referrals….ching! ching! ching!
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Cost savings from
reduction of errors and lost time.
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Training ensures your
staff ‘never get caught out’ reducing those embarrassing moments.
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Build a team.
Participant
Benefits:
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Learn to satisfy
customers.
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Increased income as the
more customer satisfaction you provide, the more the business will
grow and hence more commission and tips.
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Gain confidence in your
job role which will make you happier and motivated.
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Learn to be efficient
cutting back on unnecessary energy, so your feet still love you.
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‘Never get caught out’
reducing those embarrassing moments.
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Excel in one role and
have a chance to excel in another. Promotion!
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