Who matters:

- Shop floor workers

What matters:

- Customer expectations

- Attitude

- Greetings – wear your smile

- Verbal communication skills –

    listening and questioning, tone.

- Grammar & speech

- Actions that can lose a sale – poor

   service

- Keeping customers interested in

   product

- Don’t brush off…they can come

   back

- The returning customer and

   teamwork

- How can I build loyalty?

- Personal action plan – short & long

   term goal setting.

Related Courses:

Your Company's Best!

RETAIL STAFF - On the floor or out the door

The retail industry experiences one of the highest level of staff turnover so it is imperative that training is consistent. The ultimate goal is to keep employees motivated and the level of service at its best so that they can benefit from its rewards through increased sales.

Average sales and exceptional sales is the difference between average service and exceptional service.

Participant Benefits:

• Increased commissions - Provide excellent customer service and in turn earn more commissions through increased sales.

• Self confidence boost.

• Create an avenue for promotion.