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Training
Training with
Image Matters Limited (Image
Matters) is a systematic process which ensures that workshops
are successful and results-oriented. The level of collaboration
needed from clients is determined by the particular workshop offered
and the level of company specific information that needs to be
transferred to participants.
Below outlines some Workshop Formulation Steps:
Preliminary
Consultation:
A needs assessment questionnaire can be given to
clients prior to consultation to enable the client to think about
what they would like to accomplish from the training and to identify
any performance gaps. A representative of Image Matters will
meet with the client to collectively discuss which of these
performance discrepancies can be eliminated, as well as training
objectives and instructional goals.
Assessing
Training Needs:
At times direct observation of participants is
required in order to gain a better insight into determining the
training required to achieve the client’s goals. This is
particularly important with fast-food and quick-service restaurants.
A questionnaire may be given to participants to gain a better
understanding of their expectations of the training
session. Meetings with supervisors of participants or the ‘learner’
group themselves can also be held. It is at this level that the
trainer can adequately assess the participant’s knowledge,
characteristics, skills and attitude, thus formulating a learner
audience profile to appropriately tailor the workshop.
Provision of
Design Brief &
Quotation:
This is an itemized statement that identifies the
training objectives, topics being covered, and the number of
workshops, their duration, assessment strategies, pricing specifics
and the timeline to achieve these goals.
Signing of
Contract:
No contract is signed unless the client is
satisfied with the training plan. Once approved, immediate action is
undertaken by Image Matters with the preparation of
participant and learner guides and training tools.
Pre-training
Communication:
As most training workshops are customized to suit
client needs, communication between the two parties will be required
in order to collaborate and gather company specific information.
Image Matters regards all client information as highly
confidential and will never divulge or share ideas or concepts with
other clients.
We encourage support from clients with this step
as this will determine the level of company specific information
imparted during training and whether training timelines are met.
Workbook
Submission and
Approval:
All participants will be given a workbook with
handouts, a certificate and in most instances memorabilia of their
training session. Clients are given a preview of this workbook,
trainer programmes and activities which can be modified if client
desires. Remember the client is a customer of Image Matters
whose satisfaction is paramount.
Supply Confirmation:
A final meeting is held with client to confirm
the provision by client (depending on contract) of certain training
requirements such as boardroom facilities, coffee breaks, and
audio-visual equipment. This assures a smooth flow on the day of
training.
Training Implementation:
Training may be conducted in-house or at a
training facility external to the client dependant on client
requirements and needs.
Participator
Feedback &
Summative Evaluation:
Participants are usually asked to complete a
feedback questionnaire so we can determine whether the training
session met expectations and ways it may be improved. Summative
evaluation is the process of collecting data following
implementation of a training class in order to determine its
effectiveness (how well it meets training goals). This is
particularly useful when the workshop is standardised for a
company’s use over an extensive period of time. This stage measures
the learner’s reaction and perception of the course.
Follow-Up:
In most instances participants can contact
Image Matters for advice or additional information relating to
their training workshop. We have an open communication policy and
welcome continued contact. Information may have been requested by
participants during the workshop that was not presented, and it is
during this step that the information will be provided.
Evaluation:
Evaluating participants can be measured via their
learning (knowledge, skills and attitude changes), behavioral
changes and results. The various instruments used to collect this
data are questionnaires, surveys, interviews, observations (mystery
shopping) and tests. Participants or those closely associated to
them such as a supervisor will be involved at this stage. Measuring
the attainment of training objectives and the ROI is calculated.
Training Report:
Evaluation data is collected, analysed and a
written report generated. Image Matters prides itself with
providing clients with constructive feedback following any training
session which may be qualitative or quantitative in nature depending
on the resources available. Pictures of the memorable training
workshop are taken and sent to client and participants for personal
or office board display.
Feedback from clients is welcomed to ensure the
quality of our service.
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Continued support from Image
Matters Limited! |
*** These steps are not sequential or mandatory
therefore some workshops may not require the completion of all
steps. |
