Module 1

- A positive attitude

- Creating a favourable first

   impression

- Body language

- Handshaking

- Greetings

- Having someone to your office

- Powerful introductions

- Business cards

- Be the best you can be

Module 2

- Courtesy at work – good morning

  & good evening, elevator etiquette.

- Cubicle Etiquette

- Workspace manners –
  speakerphone, décor, private

  visitors, your meeting.

- Office Courtesies

- Telephone skills – answering,

  message taking, voice mail,

  transferring a call.

- E-mail etiquette

- Cell phone etiquette

- Office bathroom etiquette

- Meetings and boardroom protocol

- The office kitchen

Module 3

- When you are new in the office

- Proving yourself

- Understanding corporate culture

- Understanding office politics

- Keys to supporting your boss

- Dealing with criticism

- Owning up to the good and the  

   bad

- Dealing with co-workers

- Office gossip

- Aiming for that promotion or 

  wanting a raise

- Office dating

Module 4

- Confidentiality and loyalty

- Punctuality

- Office hours, sick leave, holidays

- Business stationery and

  correspondence

- Business telephone

- Resigning

- General do’s & don’ts

Module 5

- Dress & personal hygiene – Hair, 

  business wear, shoes, work style,

  developing a work wardrobe,

  make-up, colour      analysis.

This module can be tailored based on depth of knowledge required.

Related Courses:

Interview Savvy

WORKPLACE INTRODUCTION

Investing at an early stage in employee’s office etiquette paves the way to a polished professional.”

An employee or graduate induction programme can comprise of various knowledge facets some of which can be provided via a corporate handbook and/or an orientation programme. Image Matters Ltd. can assist companies prepare graduates for the working world through training on office etiquette customized to suit your corporate culture and job specifics.

Universities may not adequately prepare students for the workplace and early mistakes made may have a detrimental impact on their future careers. Training of this nature also ensures that employees are of the standard required to represent their corporations appropriately and reduce the necessity for correction on basic office issues.

Outlined below is an extensive range of topics grouped into modules that can be covered during our graduate workshops from which clients can choose and tailor to suit graduate’s needs. Additional topics required can also be included.