Who matters:

- Front desk assistants

- Receptionists

- Telephone operators

- Sales representatives

- The first voice to your company

What matters:

- Company knowledge

- Job specifics - rota, holidays,

   absenteeism and more.

- Tools of the trade

- Body language

- Dress code – uniforms, personal

   hygiene

- Handling challenging situations &

   people

- Delivery detours

- Stress reduction

- Keep doing the right stuff!! No to

   peer pressure

- Do’s & don’ts of your trade

- Action plan – personal & team

Related Courses:

Front Desk Professional

Personal Packaging

YOUR COMPANY'S BEST!

This is an extension of the ‘Front Desk Professional’ as it takes participants into the depths of their job duties and company specifics. Gain the ability to deal with problematic situations and customers without losing control yet being courteous at the same time.

Knowing what is expected of you and also what you expect from your employer and yourself to do the best job possible is of utmost importance in this workshop.

Company Benefits:

• Ensure the company culture you want exists.

• Prevent bad habits being transferred to staff.

• Provide employees with the tools to look and act professionally.

• Get more out of your employees.

• Gain insight as to your employees goals and aspirations so you know how to build internal loyalty.

• Another avenue of reminding staff of sensitive issues such as absenteeism and dress codes.
  

Participant Benefits:

• A sense of belonging as you know your company, the in’s and out’s.

• Give yourself a vision and feel motivated through goal setting.

• Give the right impression as how you look is a part of who you are.